Shipping Information

Most orders will be shipped out within 2-5 days from your purchase, with the exception of custom made products. If there is a delay, we will contact you immediately.

We ship prosthetics, make-up kits and small props all over the world, and larger props within Canada and the US only.
Full size props (like fountains or life size corpses) are currently only available for local delivery / pick up.

Please see below for shipping costs, delivery costs and delivery times.
Orders are shipped out using regular post (that way we can keep the shipping costs low), but unfortunately that means there is NO tracking and NO guaranteed delivery time.
If you need your order for a certain date, contact us before you place your order and we’ll let you know if there is an express shipping upgrade available, and what the extra fees are.

We are not responsible if your package is UNDELIVERABLE to your address because your address was incorrect/incomplete (including apartment number).

If you order from outside of Canada we will not be able to accept any of the risks involved. Once your order leaves us the risk of it getting to your location is all yours! We can not control customs and we can NOT be responsible for lost packages or packages that take a long time to arrive…

Shipping rates:

  • Canada Post (make-up & small props)
    $1.99 per order that can be sent as regular mail,
    $9.99 per order that has to be sent as a package,
    Free for orders above $60.
    2-5 business days delivery time
  • US Post (make-up & small props)
    $2.99 per order that can be sent as regular mail,
    $9.99 per order that has to be sent as a package,
    Free for orders above $60.
    4-7 business days delivery time
  • International Post (make-up & small props)
    $3.99 per order that can be sent as regular mail,
    $19.99 per order that has to be sent as a package,
    4-7 business days delivery time
  • Local Delivery (large props only)
    Warning: Shipping for large props, like fountains, might not be calculated correctly at check out!
    We deliver large props in and around Hamilton, ON, for free or a small charge.
    Free delivery is available within 50km of our Hamilton East location, above that delivery starts at $20 (to be paid cash on delivery).
    We will contact you to schedule a date/time for delivery after completion of the order.
  • Local Pick-up (at our workshop in Hamilton East)
    No charge
    of course. We will contact you to schedule a date/time for the pick-up after completion of the order.

Locked in the Cellar Creations remains the right to charge additional shipping fees if there are unforeseen changes in the shipping costs due to weight / size / delivery location, or if the web shop miscalculated the costs. 🙁

For more details please see our Terms & Conditions