Shipping & Returns

Shipping information

Most orders will be shipped out within 1-3 days from your purchase, with the exception of custom made products. If there is a delay, we will contact you immediately.

We ship make-up and small props within Canada and internationally.
Large props (like fountains or full size zombie props) are currently only available for local delivery and pick up.

Please see below for shipping costs, delivery costs (for large props) and delivery times.
Orders are shipped out using regular post (that’s why we can keep the shipping costs low), but unfortunately that means there is NO tracking and NO guaranteed delivery time.
For Canada and US there are options for Priority shipping for a 2 day guaranteed delivery for an extra fee. Contact us for details.

We are not responsible if your package is UNDELIVERABLE to your address because your address was incorrect/incomplete (including apartment number).

If you order from out of Canada we will not be able to accept any of the risks involved. Once your order leaves us the risk of it getting to your location is all yours! We can not control customs and we can NOT be responsible for lost packages or packages that take a long time to arrive…It is out of our hands when it leaves the country. If your order doesn’t arrive because of customs or because the package/envelope getting lost, then we are not responsible to refund you for your order.

Shipping rates:

  • Canada Post (make-up & small props)
    $1.99 per order that can be sent as regular mail,
    $8.99 per order that has to be sent as a package,
    Free for orders above $60.
    2-4 business days delivery time
  • US Post (make-up & small props)
    $2.99 per order that can be sent as regular mail,
    $8.99 per order that has to be sent as a package,
    Free for orders above $60.
    4-7 business days delivery time
  • International Post (make-up & small props)
    $3.99 per order that can be sent as regular mail,
    $10.99 per order that has to be sent as a package,
    Free for orders above $60.
    4-7 business days delivery time
  • Local Delivery (large props only)
    Warning: Shipping for large props, like fountains, might not be calculated correctly at check out!
    We deliver large props in and around Hamilton, ON, for free or a small charge.
    Free delivery is available within 50km of our Hamilton East location, above that delivery starts at $20 (to be paid cash on delivery).
    We will contact you to schedule a date/time for delivery after completion of the order.
  • Local Pick-up (at our workshop in Hamilton East)
    No charge
    of course. We will contact you to schedule a date/time for the pick-up after completion of the order.

If you have questions about shipping/delivery, please contact us.

Exchanges and Returns

We make all our products with care. However, if a product doesn’t meet your expectations, you can exchange or return the product within 10 business days, for a refund of the cost of the item(s) if returned unused, in their original packaging and in saleable condition (at the full discretion of our team).
The cost of the item will be refunded to your account once the return has been received. Shipping fees will not be refunded, and cost for shipping the product back is for you.
Contact us at info@lockedinthecellar.com to register your exchange/return. Once your request has been received we will be in touch with instructions and address details, usually within 2 business days.

For more details please see our Terms & Conditions

Halfway to Halloween Sale!

Use coupon HalfwayToHalloween2017 to get 20% off all prosthetics!

(Sale is on until April 30th, 2017)

There are only 184 Days 12 Hours 12 Minutes 58 Seconds left until Halloween!